Plumbers: burst-pipe calls answered, written up, and sent to you.
Emergency and after-hours calls answered, written up, and sent to you, a website you own, and a Google profile that sends the call to you. Live in 72 business hours, or we work free until it is.
Illustrative photoWhat does an answering service for plumbing contractors do?
An answering service for plumbing contractors picks up the calls you can't: the burst pipe at 9 PM, the water heater quote at lunch, the drain call while you're under a sink. It finds out what's wrong and sends the details to your assigned lead manager by text, Slack, email or CRM alert, instead of voicemail.
The calls that go to the next name.
Water damage clocks start the moment the call is missed. The homeowner on a wet floor won't leave a voicemail.
- Burst-pipe and drain emergencies after hours
- Water heater quote requests that sit cold
- A website that doesn't work on a homeowner's phone at 9 PM
- A Google profile that sends the emergency call to the next plumber
You're under a sink with both hands busy. The phone buzzes in your pocket. By the time you call back, they've booked someone else. It's not a work ethic problem. It's a phone problem.
Illustrative photoEmergency, service, or estimate: each gets handled differently.
| Call type | Examples | What the Ghost does |
|---|---|---|
| Emergency | Burst pipe, active leak, no water, sewer backup. | Answered when you miss it or after hours. Address and problem taken. Details sent to your lead manager by text, Slack, email or CRM alert. |
| Same-week service | Water heater out, slow drain, running toilet, low pressure. | Written up and sent to your lead manager for the next open slot. |
| Estimates | Repipe, water heater replacement, remodel rough-in. | Estimate request written up and followed up so the quote doesn't go cold. |
Urgency rules are set with you on the install.
One install. Four leaks closed.
Phone agent on your lines
Missed calls and after-hours calls get answered, written up, and sent to you — your lead manager gets the details.
A website you own
Built for a homeowner on a phone. Clear emergency call button, service pages, and a booking path. Forms go to your CRM.
Google Business Profile cleanup
Categories, services, photos and the review path fixed, so “plumber near me” sends the call to you.
Estimate follow-up
Water heater and repipe quotes get followed up, so they don't sit cold.
What the Ghost asks a homeowner.
The first minute decides whether it is an emergency. The Ghost asks the questions you would ask, in plain words, then writes it up or flags it for your lead manager.
- Name and a callback number
- The address of the job
- What is happening: leak, clog, no hot water, backup
- Is the water shut off, or is it still running?
- How bad: one fixture, one floor, or the whole house
- The best time for a visit
Questions are set with you on the install.
Water heater quotes that don't go cold.
A water heater replacement or a repipe is real money. The homeowner usually gets two or three quotes. The plumber who follows up first, and keeps following up, gets a fair shot at the job.
Most shops send the quote and wait. The Ghost follows up for you on a set schedule, answers the easy questions, and sends the follow-up so you can book the second visit or the install date when the homeowner is ready.
You don't chase. You just show up to the jobs that said yes.
The 9 PM call is the expensive one.
Emergencies don't keep business hours. A frozen-pipe week or a holiday weekend can bring more calls than you can take. Every one that rings out is a homeowner calling the next number on Google.
The Ghost answers those calls the same way at 9 PM as at 9 AM. It gets the address and the problem, writes up what can wait, and sends what can't to your lead manager.
Two prices. No call-for-a-quote.
one-time · live in 72 business hours
month 1 included · no contract
Not sure yet? Get your free scorecard first. Get my Job Leak Score
Other trades
Plumbing questions.
What's the best AI receptionist for plumbers?
The one that answers, writes up the job, and sends it to you, and hands emergencies to a person. If your website and Google profile already bring calls, a phone-only receptionist can be enough. If they don't, fix those too.
Can it handle emergency plumbing calls?
Yes. Missed and after-hours calls get answered, written up, and sent to you, not a dead voicemail box. Urgent ones are sent to your lead manager as a text, Slack message, email or CRM alert.
What does it cost for a plumbing company?
Ghost System is $4,997 (month 1 of Ghost Care included), live in 72 business hours. Then Ghost Care is $497/mo or $4,970/yr, no contract.
Do I need a new website?
You get a website you own that works on a phone and captures the visit request. If yours already converts, we tell you so on the call.
Stop losing plumbing calls to voicemail.
Fifteen minutes with Jason. You'll know where the calls leak and what to fix first.
Prefer to talk? Call (774) 446-7821