HVAC companies: missed and after-hours calls get answered.
Missed and after-hours calls answered, written up, and sent to you, a website you own, and a Google profile that sends the call to you. Live in 72 business hours, or we work free until it is. Comfort emergencies peak nights and weekends — when owners are still on service calls.
Illustrative photoWhat does an answering service for HVAC companies do?
It picks up the calls you can't — missed and after hours — finds out what the job is, writes it up, and sends the details to your assigned lead manager by text, Slack, email or CRM alert, instead of voicemail.
The calls that go to the next name.
- No-cool / no-heat calls after 5pm
- Estimate follow-ups that never get a second touch
- Mobile forms that drop before a service request is sent
Illustrative photoThe calls that get answered, written up, and sent to you.
- A 9pm no-heat call in January when it’s 19 degrees outside — family with kids needs service tonight
- A Wednesday afternoon no-AC call that comes in while your techs are finishing a compressor swap — homeowner says it’s 86 degrees inside
- A Sunday morning furnace quote follow-up from last week that four other contractors already texted back
One install. Four leaks closed.
Phone agent on your lines
Missed and after-hours calls get answered, written up, and sent to you — your lead manager gets the details.
A website you own
Built for a phone. Clear call button, service pages, and a capture path. Forms go to your CRM.
Google Business Profile cleanup
Categories, services, photos and the review path fixed, so Maps sends the call to you.
Estimate follow-up
Quotes get followed up, so they don't sit cold.
Two prices. No call-for-a-quote.
one-time · live in 72 business hours
or $4,970/yr · month 1 included · no contract
HVAC questions.
Is this an AI chatbot for HVAC?
No. Missed-call text-back, after-hours coverage, and estimate follow-up are wired to your CRM and calendar. Voice stack is chosen for the niche — not a one-size chatbot toy.
What happens when a no-heat call comes in at midnight?
The Ghost answers, asks what the system is doing and when it stopped, writes it up, and sends it to your assigned on-call lead manager by text or CRM alert. The homeowner gets confirmation you received it.
Can the Ghost tell a homeowner when a tech will arrive?
No. The Ghost collects the job details and hands off by message to your assigned lead manager. Your lead manager or dispatcher decides the schedule and calls the homeowner back.
Does Ghost System work with ServiceTitan or Housecall Pro?
Yes. Forms and handoff alerts go to your Service Ghost account, which connects to ServiceTitan, Housecall Pro, and most CRMs. Intake goes where you say.
Do HVAC companies really lose jobs to missed calls?
Comfort emergencies don’t wait for office hours. The second or third contractor who answers gets the job.
How fast can an HVAC capture site go live?
Ghost System goes live within 72 business hours of completed intake and access — the website, the phone agent, and the Google profile. If it is not live by then, we keep working free until it is.
Stop losing hvac calls to voicemail.
Fifteen minutes with Jason. You'll know where the calls leak and what to fix first.